UpBrains AI for Zendesk

Automate the documents inside your tickets

UpBrains AI agents bring intelligent information extraction and workflow automation to your Zendesk, making even the most complex tasks feel like a breeze. Extract information out of ticket attachments or define custom automations around the documents flowing through your Zendesk account: POs, invoices, quotes, and compliance paperwork included.

Document OCR for precision and scale

Extract key data points from PDF, Excel, and image attachments and messages with precision and at scale in more than 70 languages. The OCR extractor generates output that keeps the layout of the document in PDFs and images for maximum output quality.

Document workflow automation

Turn a ticket with an attached purchase order into a validated, ERP-ready order: classify the attachment, extract fields and line items, check them against your catalog and customer records, and update the ticket with the outcome.

AI agents for inbox automation

AI agents triage tickets, draft responses, and route document-centric requests to the right queue, keeping your agents focused on the conversations that actually need them.

Supply chain-specific capabilities

Purpose-built skills for distributors and manufacturers: order processing, RFQ handling, invoice processing, and Certificate of Analysis (CoA) checks, triggered straight from your Zendesk workflows.

Get started

UpBrains AI is available in the Zendesk Marketplace. Book a demo to see your own ticket queues automated end to end.