Automation Hub · Platform
Automate the document work buried in your inbox
For support and customer service leaders on Front, Zendesk, Outlook, and Gmail: build agents, not scripts, around the conversations your team already handles.
Same platform, new name: formerly Automation Workspace.
Fast time-to-value: connect an inbox and automate your first workflow the same week.
Agent Center
Agents that work your inbox the way your best rep would
The Agent Center is where your automation systems live: agents that classify and route conversations, extract data from attachments, apply your business rules, and respond or escalate, with every run visible and reviewable.
Building blocks
Compose automations from parts you control
Every operations center runs on these same blocks, and the Automation Hub hands them to you, so your automations extend as far as your workflows do.
Start from a prebuilt agent system
Classify
Sort by type & intent
Extract
Pull structured fields
Decide
Apply your rules
Respond
Draft the reply
Amber marks where a person reviews exceptions before the run continues.
Classifiers
Sort incoming conversations and attachments by type, urgency, and intent, so every PO, invoice, and claim reaches the right workflow.
Extractors
Turn PDFs, spreadsheets, and email bodies into structured fields and line items your systems can act on.
Response templates
Draft replies in your voice and format, grounded in the extracted data from the conversation being answered.
Prompt templates
Encode your judgment as reusable prompts so agents reason about your documents the way your best operator would.
Intelligent forms
Collect missing information from customers, suppliers, or teammates mid-workflow. The run pauses and resumes itself.
Decision tables
Express approval thresholds, routing rules, and exceptions as tables your operations team can read and change.
Web Skills agents
Reach beyond the inbox: look up portals, carrier sites, and web data as a step inside your automation.
Works where your team works
Connected to your inbox, helpdesk, and ERP
Agents run inside the tools your team already uses: Front, Zendesk, Outlook, and Gmail on the conversation side, and your ERP or helpdesk on the write-back side.
Fits your stack
Your systems keep the truth
The Automation Hub is an overlay that augments your system of record, not a rip-and-replace. Agents read from the inbox, act by your rules, and write results where they belong.
Build in the Automation Hub. Run in the Operations Hub.
Automation Hub
Build and publish the AI agents and agent systems that encode your business logic: extraction, matching, approvals, ERP writes.
Operations Hub
Run the business on top of them: live transactions, stages, exceptions, and human-in-the-loop approvals in the Q2C, P2P, and Quality centers.
One platform: agents built in one hub do the work your team supervises in the other.
Build your first inbox automation this week
See your own quotes, orders, and invoices processed in minutes.
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